The Solution Configuration Engineer purpose is to translate pre-sale solution designs into detailed Solution Configuration Design (SCD) at highest value and lowest risk point for the customer and Maersk. As part of the LL Global and/or regional product team, the Solution Configuration Engineer is responsible to:
- Develop and architect a detailed solution, including a Solution Configuration Document (SCD), which acts as the detailed aligned bridge between customer, the implementations & CX teams
- The Solution Configuration Engineer’s detailed solution design will be implemented by the Customer, the Maersk LL CIM team and executed by the CX teams.
Support the Solution Design Engineer and the Pursuit Team in the later stages of the sales cycle to come up with accurate and feasible high-level solution designs (SDD‘s)
Understand and connect customers’ existing business processes, org design and technology landscape to craft the detailed Maersk solution to create measurable business value.
Conduct and lead business and technical design workshops around our customers’ complex global Supply Chain processes to create highly scalable and sustainable solutions.
Engage in key customer pursuits.
Own the creation of agreed and feasible detailed solution configuration designs post-sales as part of the customer implementation (pre-sale if possible/needed)
Synthesize customer’s business requirements to create clear and comprehensive use cases, functional design requirements and technical system requirements
Adoption of new technologies and digital platform growth.
Defining the overall integration architecture between different customer systems and the Maersk platforms in terms of functional data flow (data choreography)
Perform fit gap analysis between Maersk LL product functionality and the client’s requirements.
Support the Customer Implementation Team during the phases of the implementation all the way up to hyper care
As part of our Global Solutions team, you are working with and mentoring experienced colleagues to implement our solutions within customer projects, owning and managing the solution from initial design workshops until the customer signed off on the solution design.
Effort analysis and estimate the implementation effort.
Critical product support to the dedicated Implementation team who is focused on the rollout of new client solutions in an accurate and efficient onboarding process.
Lead, Coach, Mentor Solution Configuration Engineer.
Be the LLP subject matter expert to support the business as needed with best practices on operational set up and capabilities including interaction and onsite visits with customers.
Be a leader on a team of technical and business analysts and engineers, foster a productive team environment, leverage diverse views to encourage innovation, and mentor team members, coach to ensure their success and growth for future.
Keep informed on area/ regional / global supply chain solution projects and products in order to provide support as necessary, across international and domestic supply chain management.
You Support Regional LL Product managers and Solution Engineers for Sales/Pre-Sales engagements for scoping and estimating solutions support.
Capture and share knowledge / best practices throughout organization.
Liaise with different Stakeholders in shaping the Product Roadmap.
Master’s degree from recognized university.
Degree in Operations or Supply Chain Management preferred.
Bachelor's in business administration or related field
Minimum of 12+ years of experience in Supply Chain related or SaaS related field in increasingly responsible roles including implementing complex solutions in an enterprise customer environment as a Sr Solution Architect/ Sr Business Analyst / Sr Supply Chain consultant.
Previous experience working with Procure to Pay processes, Order to Cash process, Vendor managed inventory, Transportation and logistics or related solutions.
Knowledge and understanding of customers’ supply chain processes and systems / software (for example S&OP, SAP, Oracle and / or other ERP platforms).
Strong analytical and problem-solving skills
Strong understanding of commercial consultative sales process.
Assertive/decisive and pro-active
High sense of urgency & persistence
Confidence in dealing with people and building lasting relationships/networks
Effective interpersonal and communication skills
Passion, initiative, and drive to continuously develop and learn.
Comfortable with ambiguity and confidence to seek knowledge from stakeholders across a broad international organization.
Project management experience & Training skills will be an advantage.
Outstanding verbal, written & presentation skills
Analytical with proficiency in translating complex requirements into tangible solutions
Strong financial and Strategic acumen.
Be able to work independently, and willing to travel a min of 25% upon business requirements
Skills to manage sensitive customers and personalities
Ability to work in a matrix organization and influence decision making.
Ability to interface with senior leadership stakeholders within & outside the organization
Primary Internal Stake holders
Lead Logistics Product Teams Regional and Centre
Regional Solution Engineers
CIM & CX teams
Various GSC teams
Primary External Stake holders
LL customers & their partners
Industry and solution experts