Executive, Customer Relations

Executive, Customer Relations

Golden Screen Cinemas Sdn Bhd | , Selangor, Malaysia, 10, MY

Posted a month ago

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Join the largest cinema exhibitor and leading film distributor in Malaysia!

You will play an important role in:
Assist with membership related issues, resolving complaints, and processing transactions
Manage complaints, determining the cause of the problem, provide appropriate solutions alternatives within the timeline, expediting critical and recurring issues, follow up to ensure resolution
Identify and assess customers’ needs to maximise their satisfaction
Investigate and manage cases with accurate, valid and complete information by using the right methods/ tools while resolving or escalating membership and payment issues
Provide information on membership fees, policies, processes, benefits, products, and services in response to customers’ enquiries
Recommend and cross-selling products and services to members and potential members
Actively engage with customers to meet personal/ team KPI and service level
Prepare product or service reports by collecting and analysing customer data
Documenting all inquiries and maintaining accurate membership records
Perform any other duties as assigned
To be successful in this role, you will need to have:
Possess at least Diploma/ Degree in mass communication or equivalent
Preferably 2-3 years of relevant work experiences in customer service and loyalty program
Excellent writing and verbal communication skills in English and Bahasa Malaysia
Ability to understand, read & write in Mandarin will be an added advantage
Customer orientation and ability to adapt/ respond to different types of personalities
Proven customer support experience or experience as a client service representative is an added advantage
Ability to multi-task, prioritize and manage time effectively
Possess cheerful and pleasant personality
Proactive problem-solver and possess analytical mind set
How this career will benefit you:
Normal office working hours
Five days work week
Additional Information

Junior Executive


Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Golden Screen Cinemas Sdn. Bhd. (GSC), Malaysia’s largest cinema exhibitor, is a wholly-owned subsidiary of the PPB Group (a member of the Kuok Group). GSC operates a total of 460 screens in 53 locations across Malaysia and Vietnam, with 352 screens in 35 locations in Malaysia, and 108 screens in 18 locations in Vietnam through a partnership with Galaxy Studio.

Aspiring to deliver enriching cinema experiences, GSC features state-of-the-art cinematic technologies including ScreenX, 4DX, Dolby Atmos, D-BOX motion seats, and much more. It also holds the record for owning the largest multiplex in Southeast Asia, which is also the only cinema in the region to be equipped with an Onyx 3D Cinema LED Screen. Moreover, GSC also owns a boutique cinema experience unlike any other in Malaysia; delivering true cinematic luxury at its finest at Aurum Theatre with opulent seats, continental dining, and bespoke service.

For more information, log on to www.gsc.com.my or check out our social media on LinkedIn, Facebook, Instagram, or Twitter @gscinemas for the latest updates.

Additional Company Information

Registration No.


Company Size

1001 - 2000 Employees

Average Processing Time

8 days

Entertainment / Media

Benefits & Others

Dental, Miscellaneous allowance, Medical, Business (e.g. Shirts), Depending on job nature