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Responsible for managing information technology infrastructure as well as applications and software within AIA and providing technical support to internal users
Plan, design, configure, maintain, and troubleshoot an integrated communications solution using Microsoft Teams.
Plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.
Drives the Teams Voice product portfolio strategy and long-term product roadmaps utilizing resources in the Architecture and Experience team, engineers, operations, and vendor experts.
Provides subject matter expertise in Microsoft Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Microsoft Teams devices, audio/video conferencing, and voice migration.
Collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.
Able to plan, deploy, configure, and secure Teams chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Microsoft Teams-certified devices.
To create or validate inter-relationships between PBX users in same or different sites and to design corresponding MS Teams features and dependencies
Deliver unique value by collaboratively and reactively solving user issues, problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
Manages Teams-certified devices, audio/video conferencing, and voice migration. They collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. (etc Polycom)
Coordinate with Service Desk and L2/L3 support teams around the globe for issue resolution.
Understand and apply knowledge of Company environment in order to deliver solutions that meet the needs of the business.
Acts as the focal point of contact for incidents, problems and changes to the Microsoft Teams Telephony services.
Works with Functional Lead to develop, design, implement and maintain Microsoft Teams services strategies, policies, business plans, innovations roadmap, processes, frameworks and standards that are fit for purpose considering the interests of the AIA Business Units.
Create and maintain detailed documentation of Microsoft Teams infrastructure, processes, and procedures.
Actively participate in operational ITIL processes i.e. Incident, Change Management (CAB), Release Management, Problem Management, and Availability Management
Degree in Information technology or related field
At least 6 years of working experience in Microsoft teams
Experience handling regional support in Ms Teams
Excellent communication skills