Virgin Money Host - Talent Pool Various locations

Virgin Money Host - Talent Pool Various locations

Virgin Money | england, ENG, GB

Posted a month ago

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Business Unit: Customer
Business Unit: Customer Experience
Salary 20,000 - 25,000 per annum DOE
Location: Various
Contract Type: Talent Pool - Full Time and Part-Time opportunities

Dive into our Talent Pool!
If you're looking for a rewarding career in Financial Services and would like to be part of a successful team delivering exceptional customer service, then we'd love for you to join our Talent Pool.
We're always on the look out for individuals who are passionate about delivering first class customer experiences and creating magic moments. Our fabulous Store colleagues are the 'face' of Virgin Money and are proud to part of the local communities they serve building strong relationships with their customers. By joining our talent pool, we can get in touch with you as soon as an opportunity arises within your desired location across Southern England.
Working in our Stores is fast paced, where no two days are ever the same and we've learnt to expect the unexpected! We're bold and fearless, putting our customers and colleagues at the heart of everything we do to help make them Happier about Money. The best bit is, you don't need banking experience, the team will provide you with superb training and support to help you learn.

The role in a nutshell

  • Welcoming our lovely customers to the Store.
  • Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
  • Resolving any queries customers may have with their banking.
  • Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
  • Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice.
  • You'll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community.

To be successful you'll need to bring

  • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
  • A passion for delivering a brilliant service to customers.
  • Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
  • A flexible and positive working approach to suit customer needs and business demands.
  • Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
  • Some digital experience with a desire to keep up to date with technology.

It would be amazing if you have the following but it's not essential

  • Some financial services experience.
  • Knowledge of banking products.
  • Experience of working within a customer service environment

We really need you to have the skills and experience listed in the To be successful you'll need to bring section above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you!

RED HOT Rewards

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Five extra paid well-being days per year
  • A 35 hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension
  • Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • A digital-first colleague experience

And the great news is, all these benefits are available to colleagues from day one!
What are you waiting for? Hit apply now button and advise on your application which area/Stores you are interested in working in

Inclusion at Virgin Money
Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our friendly team at or

Now the legal bit
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
Applications close: 30 Nov 2022 GMT Standard Time

As a Disability Confident Employer with Stonewall Scotland Diversity Champion Status. We work hard to create an environment where all our employees can be their authentic selves without fear of discrimination.

We encourage all colleagues to join our Colleague Network Groups for Gender, Age, Disability, Ethnicity and Sexual Orientation. These groups are sponsored by members of our Executive Leadership Team and they provide the opportunity for colleagues to support, include, connect and share.