At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.
Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Client Technologies Analyst located in Flex Skudai.
What a typical day looks like:
Develop, evaluate, and define procedures to have products being properly implemented to the Flex client infrastructure, according to all IT security baselines and policies in place
Implement and support client & desktop team (CDT) defined procedures, standards, and technologies on global/regional/site level.
Acting as 3rd level escalation support contact for IT administrators and Global Helpdesk on CDT implementations he/she has been assigned to.
Help in maintaining our Client & Desktop Team intranet portal to keep information up to date.
Monitor and force defined client security policies.
Work on troubleshooting to solve problems coming from client infrastructure where analysis of data requires evaluation on identifiable factors.
Assure change control on client infrastructure and topics related to CDT implementations and procedures.
Propose and implement enhancements that will improve the usability, performance, and reliability of the Flex client environment.
Prepare standard operating procedures for the day-to-day maintenance of the Flex client infrastructure and implement adequate administrative tools and processes.
Ensure monitoring and controls are in place to ensure stability of systems.
Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers, and cross functional teams.
Adherence to service level agreements agreed with the business. Ensure timely reviews with stakeholders.
Ensure minimum ‘MTTR (Mean time to Repair)’ while fixing problems. Follow-up with proper root cause analysis, corrective & preventive actions with an aim to increase ‘MTBF (Mean time between failures)’.
Ensure overall client infrastructure compliance w.r.t security and compliance requirements.
Propose system enhancements (software and hardware updates) that will improve performance and reliability of clients.
Share facts to gain or make final decisions, where applicable, on administrative or operational matters and ensure operations’ effective achievement of objectives.
Review objectives to determine success of operation, involved developing, modifying, and executing company policies that affect immediate operations(s) and may also have company-wide effect.
Establish and assure adherence to budgets, schedules, work plans and performance requirements.
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
The experience we’re looking to add to our team:
Bachelor's degree in computer science or equivalent experience.
Typically required a minimum 4 years of working experienced in related area.
Good oral and writing communication skills.
What you’ll receive for the great work you provide:
Full range of medical benefits, dental, vision
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: email@example.com .