ESSENTIAL DUTIES AND RESPONSIBILITIES
To promptly, accurately, professionally and courteously receives all incoming or outgoing calls in a proper telephone etiquette.
To promptly, accurately, professionally and courteously assess all received calls/ inquiries and directs and/or records and relays messages
To maintain thorough knowledge and provide all information pertaining to Club’s facilities/ services/ activities/ programmes to members or guests.
To manage the reception counter, registration or enrollment for promotion packages, events, sports & recreation classes, courses and any form of competition.
Ensure reception counter is neat, clean and well maintain at all time.
Ensure surrendered lost and found item to be recorded and MOD and Security are being informed.
Responsible for all facilities bookings and ensuring all booking policies are strictly adhered.
To ensure proper forms are complete and submitted by members or guests according to the situation.
To ensure and maintain proper records and reports of all payment or cheques received.
To assists members in their monthly subscription fee/ payment.
To ensure receipts must be issued for any payments made by members or guests’.
Aware on all daily or weekly scheduled Banquet functions and Manager on Duty.
Responsible to update all reception counter manual filing, replenishing, operating equipment and ensure that all in good condition.
Develop and maintain a systematic filing procedure where documents are kept, traced and categorized.
Responsible to uphold and apply consistent reception counter services standards.
Responsible to check on emails, newspaper control, float money, receipts or miscellaneous voucher, mails, pipe in music and promotional leaflet are in order.
Responsible to do opening and closing of reception counter.
Able to assist and promote in the organizational of the Club’s promotional events.
Work collaboratively with the following division:
Operations & Maintenance
PR & Marketing