Customer Service Operations (Policy Owner Services / Policy Member Maintenance)- Singapore Market

Customer Service Operations (Policy Owner Services / Policy Member Maintenance)- Singapore Market

AIA | Cyberjaya, 10, MY

Posted a month ago

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Description


At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

WE ARE LOOKING FOR .....
Responsible for providing after-sales support to policy-related administrative processes such as new business, renewals, and change request from individual or group policy holder as per stipulated benchmark and requirements.
Job Description:


Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.


Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.


Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.


Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.


Ensure team operating efficiency.


Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).


Job Requirement:


Education: Bachelor Degree in Business Management field or equivalent


Language: English


Experience: Fresh Graduate are encouraged to apply


Self-motivated and customer orientated


Time management skills


Computer literate in MS Office


Able to commit for long working hour including weekend and public holiday


Fresh graduated are welcome to apply