Online customer service agent (Remote)

Online customer service agent (Remote)

Reesby IT | Melbourne, VIC, AU

Posted a month ago

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Description


ABOUT REESBY


Reesby are a premium emerging technology company and employment agency in the IT industry. Working with major global brands we help people succeed in their careers. Check out our jobs on our website




About the Customer Service Representative Position

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

Handle high amounts of incoming calls


Produce sales leads


Identify and evaluate customers' needs to deliver satisfaction


Build sustainable relationships of trust through open and interactive discussion


Provide accurate, valid and comprehensive information by using the right methods/tools


Reach personal/customer service team sales targets and call handling quotas


Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution


Keep records of customer interactions, process customer accounts, and file documents


Follow communication procedures, guidelines, and policies


Go the extra mile to engage customers

Customer Service Representative Requirements

Some proven customer support experience or experience as a client service representative


Track record of not just reaching, but exceeding quota requirements


Strong phone administration skills and active listening capabilities


Experience with CRM systems and practices


Customer orientation and capacity to adapt/respond to different types of characters


Exceptional communication and presentation skills


Ability to multi-task, prioritize, and control time effectively

High school degree


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