Programme Manager

Programme Manager

Ithemba Recruitment- Sourcing Top Talent | Johannesburg, GT, ZA

Posted 5 days ago

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To plan, direct and coordinate the activities of enterprise-wide projects to ensure that project goals are accomplished. Consult with management and review project proposals to determine goals, time frame, funding limitations, staffing requirements, allocation of resources, and procedures for delivery and integration of related projects.

Duties and responsibilities:

Increase operational efficiency and suggest solutions to enhance cost effectiveness Control costs for business area
Plan, implement, manage and report on cost effectiveness and communicate or escalate any variances
Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
Contribute to the development of budget, develop an aligned tactical budget, and minimise expenditure and manage costs effectively
Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
Implement service delivery and efficiency models
Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first Introduce best practice customer service solutions and efficiency models
Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience Identify opportunities for automation
Build and maintain relationships for the purposes of reciprocally managing expectations, sharing knowledge and diverse insights, and creating buy-in
Engage in cross-functional relationships in order to obtain and to provide work support
Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
Provide regular reports on delivery of projects against agreed service level agreements and in terms of overall business objectives
Deliver a combination of projects from commencement to completion within the scope, budget and time agreed to
Ensure that programme plans are developed and that goals, strategies, staffing and scheduling are specified Ensure that contingency plans are in place
Allocate of available resources appropriately Identify risks and provide solutions to ensure that projects are completed within specified time-frames
Co-ordinate different groups of people, from varying disciplines associated with programmes
Provide support and guidance on project management processes, procedures, tools and techniques to junior programme managers, project managers, line managers and their teams
Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
Plan, track and report on progress and performance of identified projects including those performed by third parties under contract
Maintain programme and project files and produce metric data and estimating models for the projects in progress
Accumulate information to provide an aggregated overview of multiple projects progress to be used for decision-making purposes
Ensure timeous communication on progress and challenges in achieving strategic delivery plans to impacted stakeholders
Identify training/development needs and pro-actively
Identify effective solutions to address own and employee development gaps
Ensure that each employee prepares a personal development plan, review these plans and ensure implementation
Create an environment conducive to cross-functional skills transfer Plan training interventions which support Group strategies
Understand which competencies and skills are required to be mastered to ensure personal and employee development and performance Keep abreast of learning opportunities, changing products and trends
Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies
Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived Influence the understanding and adoption of the organisational strategic direction
Manage team in respect of recruitment decisions, performance moderation, talent management process, disciplinary action, recognition and retention of employees
Build team succession plans for roles in own area and influence resource planning
Ensure timeous, clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture
Implement people resource planning in line with delivery and performance objectives, within budget and in partnership with specialised areas Implement talent management practices in line with HR policies and procedures
Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives
Ensure that skills are transferred in specific function Implement employment equity plan Identify current and future human capital needs
Ensure effective conflict resolution and respond to any complaints or concerns timeously
Qualifications and experience:

Relevant degree, diploma or equivalent PM/Program manager qualifications
5 to 8 years experience in a Project Manager capacity
3 to 5 years experience in a Programme Manager capacity
Track record managing complex IT Programmes within Banking environment
Skilled at managing Steercos, preparing Steerco Packs and ensuring all Reporting is prepared and sent to appropriate stakeholders
Skilled at preparing comprehensive minutes
Skilled at preparing, managing and presenting roadmaps
Able to structure and manage multiple projects within a large programme to ensure optimal delivery and simplest critical path
Strong Negotiation and communication skills
Management skills to manage team of PMs
Must have run migration Programmes and worked on them before
Must have experience running programmes & projects via Jira
Big Data and Analytics experience a major plus
Cloud experience (AWS) a plus