Team Leader, Onboarding

Team Leader, Onboarding

Standard Bank Of South Africa Limited | Johannesburg, GT, ZA

Posted 9 days ago

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Description


Business Segment: Consumer & High Net Worth Clients

Location: ZA, GP, Johannesburg, Simmonds Street 5

To lead a team of Onboarding Consultants that respond to clientcontact mediums (i.e., Email and Chat) ensuring that customer correspondence is acknowledged timorously and within prescribed SLA. Ensure that the team address customer matters effectively with a sense of urgency and drive a culture of operational excellence through managing the Onboarding Team by guiding and coaching. To create an environment within a onboarding team
where Consultant's success is possible

Qualifications

Minimum Qualifications: Diploma in Banking

Experience Required:
3-4 years
Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking
products and platforms. Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment. Experience in Customer Service
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za