Assistant Vice-President Operations

Assistant Vice-President Operations

ABC Worldwide | Cape Town, WC, ZA

Posted 10 days ago

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Description


Operations Overseeing Operations Operational Planning Relationship Management Capacity Building

Business Process Outsourcing (BPO)

Description

We currrently looking for an AVP Operations

What you need
Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability
Ensure all migrations are managed seamlessly
Map peer levels across client organization and establish peer level relationships within the client organization
Establishing operational performance goals
Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
Put control measures in place to ensure adherence to budget and cost control
This position is responsible for Operations Key responsibilities include:
Formulation and execution of capacity and staffing plans based on medium term business forecast
Negotiating and finalizing SLA’s with the Client - contract negotiation
Implementing revenue and cost plans
Establishing a review/ reporting mechanism with the Client
Developing and approving incentive plans
Identify and champion black belt improvement projects
Review the progress of attrition action plans and check effectiveness
Provide leadership to team of Managers, Asst. Managers and Executives
Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
The Performance parameters include:
Client satisfaction (15%)
Revenue and costs (40%)
Process Improvement (10%)
Employee satisfaction (10%)
Attrition management (25%)
The weightages may change from time to time depending on business requirements

Any other essential function that may occur from time to time as directed by the Supervisor