Helpdesk Support Engineer

Helpdesk Support Engineer

Oak Furnitureland | Swindon, ENG, SN3, GB

Posted 8 days ago

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As a 1st / 2nd line helpdesk Engineer, you will be required to troubleshoot and resolve incidents in a timely manner and to the highest quality, both at head office and showrooms via telephone and remote desktop. Whilst a mixture of office and home working, you will be the first point of contact for IT support issues. You will be responsible for installing, configuring, and supporting Desktops, Phones and Printers.
Half day Saturday (AM) support is required on a shift pattern approximately 1 in 3, whereby TOIL will be accrued. This is a 12 month Fixed Term Contract
The role will include responding to issues via the phone, email, call-logging system, and monitoring system, logging and debriefing incidents, performing root cause analysis. You will take ownership of incidents and manage them in a logical and methodical manner and be able to find effective solutions whilst maintaining an impeccable customer service record. Carrying out daily checks, reporting and resolving issues, assembling, provisioning, and repairing hardware, such as desktops and laptops, installing, desktops, phones, printers, and other IT equipment.
The sucessful candidate will have excellent interpersonal skills, being able to be credible, authentic, engaging, and able to communicate with people of all levels. You will be confident and comfortable at problem solving and finding viable solutions through researching evidence based best practice and offering constructive challenge to existing processes and practices. Be an advocate for working collaboratively and collectively in pursuit of joint goals across multiple functions, you will have an appetitive to contribute towards a continual cycle of change. In order to drive efficiently and quality, you will challenge what we do, why we do it and present ideas on how improvement can be made. You will be working as part of a dynamic team to ensure high standards of support and user satisfaction across our head office, showrooms and depots nationwide
*Employee discount: * amazing discounts available on all Oak Furnitureland products after successful completion of probation
*Life assurance: * free cover of a minimum of two times your annual salary up to the age of 65
*Birthday: * an additional day off for you to celebrate your birthday
*Pay: * our salaries are competitive and reviewed every year
Hybrid working available for some of our desk-based roles
*Holidays: * a minimum of 28 days statutory holiday per year, pro rata if part-time
*Pension: * 4% employee contribution matched by the company
Uncapped commission for our sales roles that offer great earning potential
1 in 6 weekends off for those in retail positions
*Health and wellbeing: * great discounts on local gym memberships
*Employee Assistance Programme: * gives all employees access to both telephone and face-to-face counselling services
*My Rewards Programme: * offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
Free on-site parking at all locations
12 Month Fixed Term Contract Essential Skills
First class troubleshooting skills
Relevant professional qualification or professional experience
Experience in a similar IT support tech role
*Experience of installing and administering the following: *
MS Windows 10,
MS Office 365 / Azure
Dell server and desktop hardware
Cat5e/Cat6 cabling and termination
IP networking
IP Phones
Switches and routers
About Company
We have a lot of things to be proud of here at Oak Furnitureland.
Firstly, let’s talk about our furniture itself. From beautiful bedroom cabinetry and sofas you can’t help but sink into, to dining tables you can gather around with loved ones and customisable mattresses that guarantee a dreamy night’s sleep, there’s something for every room in the home.
All our furniture is exclusively designed and properly made. We use quality hardwood that’s been responsibly sourced, and we let the natural beauty of the wood shine through in each piece.
And then we have our people. From our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values.
In short, we make furniture that we’re really proud of, so that we can help people make their house a real home. Why not join us?
At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if you require any additional support to help you through the process we’re happy to make the necessary adjustments for anyone that needs them.
Job Types: Full-time, Temporary
* 8 hour shift