Core Systems Administrator

Core Systems Administrator

NIH Federal Credit Union | Rockville, MD, 20850, US
Job Type: Full Time

Posted 14 days ago

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Description

Description:

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

Be a part of our team where commitment to members with exceptional service and banking solutions that enhances their lives is our mission. If helping people and making a difference appeals to you, this is the place for you!

At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these:

• Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits

• 401(K) and profit sharing

• Tuition Reimbursement

• Career Advancement and development

• Credit Union Membership with discounted services and products.


General Summary: This position will have a flexible work schedule with remote work options and in person shifts at the Rockville HQ location a few times a week.


The Core Systems Administrator (CSA) provides technical leadership and support in the maintenance and administration of Core-based systems, which consist of the core processing system (the Core), vendor interfaces, third-party products and services, hardware infrastructure, and related peripheral devices. Configures, monitors, and supports the day-to-day operations of Core-based systems. Supports the activities of the IT Department and Support Desk, providing Tier-2 and 3 support for staff. Serves as database administrator of SQL-based systems, and facilitates reporting, archive, and retrieval using available software tools. Provides technical assistance and leadership in support of strategic projects and goals. Utilizes system and organizational knowledge to make technical decisions and facilitate problem resolution.


Major Duties & Responsibilities:

  • Provides technical leadership in the maintenance and administration of the Credit Union's core financial application (the Core) and related systems, ensuring that the daily operations of Core-based financial systems are running effectively.
  • Assists in ensuring the integrity and performance of the core system database; resolves database performance and capacity issues, and application issues related to batch posting, general ledger reconciliation, and payments processing.
  • Serves as database administrator of SQL-based systems, ensuring procedures are developed for ensuring the security and integrity of data.
  • Administers and monitors the job scheduling system to ensure successful completion of routine scheduled tasks.
  • Designs, develops, and modifies custom reports and application enhancements using available software tools.
  • Serves as administrator of UNIX and LINUX-based systems, coordinating with vendor for primary support; proficient in system-tuning and shell scripting.
  • Administers, maintains, and provides application support of the document management (EDM)system, ensuring that processes are in place for the proper storage and retrieval of archived documents.
  • Supports the activities of the Help Desk as a Tier-2 and Tier-3 resource. Monitors Help Desk records to be sure that relevant user requests are addressed, escalated as appropriate, and resolved in a timely manner.
  • Performs root cause analysis and decision making with regard to critical client and team member tickets and issues.
  • Coordinates with vendors on the upgrade and maintenance of supported systems, including but not limited to, database and application patches, version upgrades, configurations, test environments, operating systems and conversions.
  • Assists with performing the daily, monthly, quarterly and yearly operations of the Corelation Keystone system. This includes, but is not limited to, notices, share-drafts, ACH, yearly tax processing, and special reports.
  • Facilitates the maintenance of software and hardware for all workstations and servers under the responsibility of the Core Team.
  • Serves as a member of the Disaster Recovery Team. Duties include revising contingency plans, preparation and maintenance of the hot site, facilitation of all tests, as well as other related business continuity tasks.
  • Researches and responds to internal inquiries and provide support for mission critical hardware, software and applications. Responsible for monitoring various systems for error conditions requiring resolutions.
Requirements: Education and Experience:
  • Required- A minimum of five (5) years of experience working with various functions of operating client server technology and peripheral equipment in an operations center.
  • Required - A minimum of three (3) years SQL experience and a minimum of three (3) years UNIX O/S experience.
  • Experience with Jaspersoft preferred.
  • Knowledge of data processing procedures and familiarity with financial institution operations.
  • PC skills should include strong hardware and software knowledge and ability to troubleshoot and diagnose technical problems.
  • Familiarity with project planning methodology.

NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants basedon race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.


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