Major Incident Manager

Major Incident Manager

Interactive | Sydney, NSW, 2000, AU

Posted 11 days ago

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We’re Australia’s largest privately owned IT services company but what makes us different is how we keep technology human. No matter what we are doing, we always aim to add a human touch.

About the role:
Our Incident Management team step up when our customers need us most.

Not only will you coordinate resources, work closely with customers and our service delivery team, but you’ll also help us continually refine and improve our incident management processes.

A bit about you:

You’ve previously managed incidents, this might have been in a dedicated incident management role or it may have formed part of your role in a broader IT service management position
You can work with a broad range of stakeholders, including customers, senior stakeholders and technical resources
You enjoy the adrenaline and pace that comes with managing critical incidents
Some of the key things you’ll do:
Own and manage incidents, including the coordination of technical resources when incidents occur
Carrying our post-incident reviews
Playing an active role in the ongoing improvement of our incident practices
Working closely with other members of the ITSM team
Work as part of a 24x7x365 roster
A bit more about us:
We’re a sustainable organisation. As a RE100 member, we’ve promised to be 100% sustainable by 2025
Developing our people means everything to us – we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies
We’ve got a range of staff benefits and discounts from some of our amazing partners, monthly staff lunches and a free on-site barista in our Melbourne and Sydney offices
Sounds good? We’d love to hear from you!


Sounds like the role for you?

We'd love to hear from you, apply now and take the next step in your career!