Customer Platform Manager

Customer Platform Manager

GPT Group | Sydney, NSW, 2000, AU

Posted 13 days ago

Apply Now


Requisition ID 14208 - Posted 20/09/2022 -  GPT Workplace (1)  - Information Technology - Permanent Full Time

Get to know GPT: We’re The GPT Group – a leading Australian ASX listed, diversified property group that owns and actively manages a$27.4billion portfolio of high quality office, logistics and retail assets across Australia. GPT undertakes four core business activities. We invest in, develop and manage Australian real estate assets and funds to create value for our stakeholders in a sustainable way. GPT is at an exciting stage of evolution and growth across our portfolio

Our talented people are central to GPT’s ability to deliver on our strategy and generate value for our stakeholders. Their passion, expertise and capability drives our business activities and shapes our strong culture. Our ability to attract, engage and retain a motivated and empowered workforce is central to our success. At GPT we foster an inclusive and high performing work environment that provides our people with valuable wellbeing, flexibility and development opportunities.

We are currently seeking the services of a Customer Platform Manager to join our Sydney based team and manage the delivery of new platforms as well as the enhancement and support for existing customer platforms.

The Role

The Customer Platform Manager will support the delivery of GPT’s customer technology products in line with the strategy and roadmap.

A key customer platform at GPT is Salesforce and new digital platforms are planned to be implemented over the next 2 years to create seamless customer experiences.

This is a hands-on role, working in blended internal and external team, requiring experience and skills in delivery of projects, platforms and products as well operational experience in managing application platforms.

The Customer Platform Manager will require versatility to performs multiple roles depending on the situation.

What you will be doing
Providing application development, configuration, testing & support for projects and products in a blended team of internal staff and partner resources
Backlog management and implementation
Business Case development, project planning and delivery
Ensuring platform services are robust, scalable, supportable and compliant through implementing appropriate operational support capabilities.
Vendor Management for key 3rd party suppliers providing delivery services and managed services
Develop cost models and budgets for operating customer platforms to optimise costs
Reporting on pipeline management, resourcing, and financials
What makes you stand out

You will need to be tertiary qualified and have Project, Product and Platform management experience preferably in a busy technical environment and with exposure to Salesforce.

You will need to have had experience in delivering customer facing and digital solutions, in an agile environment, as well as managing resourcing and delivery of platform features.

With an understanding of ITIL, you will have excellent communication skills and the ability to succinctly resolve both operational and technical issues in conjunction with vendors, when required.

This role would suit a Customer Platform Manager who enjoys working in an environment that trives to continuously improve.

What make us stand out
Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQ+ inclusion.
Awarded Workplace Gender Equality Agency (WGEA) Employer of Choice for the fourth consecutive year 2021 - 2023.
Accredited Family Inclusive Workplace™ in 2022
Commitment to diversity, inclusion, health and wellbeing of our people.
Diverse and challenging career opportunities across the Group with Learning & Development team dedicated to helping you reach your full potential.
Competitive remuneration and salary packaging options.
Discounts on gym memberships, health insurance and corporate superannuation plan.
Recognition Awards and Education Assistance.
Flexible and hybrid working environment including tailored hours, remote working, career breaks, study leave, generous paid parental leave and leave purchase plans.
What are the next steps?

If this role sounds like you then we want to hear from you! Click on ”Apply” to submit your formal application and Mandy McComb from the Talent Acquisition Team will be in touch.