Customer Adoption Manager

Customer Adoption Manager

Coupa Software | Melbourne, VIC, 3001, AU

Posted 14 days ago

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Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at . Read more on the Coupa Blog  or follow @Coupa on Twitter .

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success  – Obsessive and unwavering commitment to making customers successful.

2. Focus On Results  – Relentless focus on delivering results through innovation and a bias for action.

3. Strive For Excellence  – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

Your daily responsibilities will include:
Working towards becoming a Subject Matter Expert (SME)
Developing standard processes within your areas of expertise and be a champion for their adoption
Helping customers focus on their goals and drive the engagement towards continuous improvement
Managing multiple customer engagement initiatives and multiple customers
Forging strong partnerships with customers and colleagues
Managing the CAM engagement with a customer using strong project management practices while also developing solutions to business problems
Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
Providing a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
Building and/or improving templates, training and presentations
Sharing relevant prior experiences with customers and colleagues
Handling customers where up to 25% of your time may include travel
Our ideal candidate will be/have:
Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
Experience with Software as a Service is a must
Good background in customer/client management
Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
Strong organizational skills
Analytical thinking
Strong problem-solving abilities
Ability to work in a team environment and share standard methodologies regularly
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.