Portfolio Manager - Service Design and Transition, SIAM
Job No: 663830
Unique opportunity to join a leading insurer building capability within the SIAM function
Broad scope across Change, Service Transition, Configuration Management and Asset Management
Collaborative and supportive team environment, hybrid working model
We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.
About the role:
This leadership role is responsible for the Service Design & Transition portfolio providing the capability specific to service management frameworks used by the domain Service Management practices. You will own the capabilities under the portfolio providing overall management, governance and reporting of key processes such as IT Change Management, Service Transition, Configuration Management, Release & Deployment Management and Asset Management.
As such the role works closely with Service Delivery Managers (SDMs) across the T&T domains of Group Infrastructure, Insurance Technology and Banking Technology for assets under management.
This is a key engagement for the organisation to ensure that we embed and adopt the SIAM framework and governance expectations and align with industry best practice. You will have the opportunity to join Suncorp at a pivotal time in establishing and building their SIAM capabilities, enabling you to make your mark on one of Australia’s leading Insurers.
What you’ll do:
Establish, maintain and embed the Service Design and Transition capabilities and practices across: IT Change Management, Service Transition, Configuration Management, Release & Deployment Management and Asset Management.
Continuous improvement of all capabilities and practices through transparent measurement of performance with an emphasis on minimising manual effort and maximising data driven improvement.
Establish, maintain and evolve the necessary governance framework
Analysing, understanding, and continuously managing interdependencies across the Service Providers Groups.
Working with the SDMs and Vendor Management to aid the effective management of reviews of SLAs, OLAs and underpinning contracts.
Working with Service Delivery Managers to ensure that operational teams have the skills and capacity to fulfil the requirements of the systems in their care.
Participate in service reviews, service provider reviews and provides input to service level agreements and underpinning contract negotiations
What you’ll bring:
At least five (5) years’ experience working in a similar role and/or area within an Enterprise IT Environment.
5+ years working with firsthand exposure to service management capabilities and ways of working in a medium/large organisation, minimally the areas of change, release, request, continuity, capacity, asset management and configuration management.
3+ years’ experience working with partners across the lifecycle of partner engagement including an understanding of implementation of contract obligations in an operational environment and the ability to manage, review and ensure contractual obligations are fulfilled whilst also integrating partner contribution with the internal teams.
Demonstrable exposure to and knowledge of IT service principles and frameworks including ITIL, capabilities tools (ServiceNow), frameworks, and best practice methods.
ITIL v3/4 Foundations or relevant experience
Previous experience working within financial services/insurance would be beneficial
What we can offer you:
Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.
Invest in your brighter future with ongoing study support and career development programs.
Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
About Suncorp Group:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
At Suncorp we are flexible in the way we approach our work, and we are open to supporting you to achieve your work goals even if that means your work week doesn’t look the same as others.
If this opportunity sounds like the challenge you have been looking for, please apply online today.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances .
Advertised: 19 Sep 2022 AUS Eastern Standard Time
Applications close: 10 Oct 2022 AUS Eastern Daylight Time
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