Product Support Representative WA / Technical Support Mining

Product Support Representative WA / Technical Support Mining

Austin Engineering | Perth, WA, AU

Posted 6 days ago

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Austin is a leading global provider of innovative engineering mining solutions and products. Austin (ASX:ANG) is a leading designer, builder, and sustainer (on and off mine site) of customised mining solutions for the world’s largest mining companies. Headquartered in Perth, Australia, Austin provides our partners across six continents, innovative and market-leading end-to-end mining solutions. From our facilities in Australia, Indonesia, Africa, Canada, America, Chile. Austin delivers a global and local presence in the world’s principal mining regions delivering high-quality, cost-effective solutions, delivered on time and backed by a life of product support.

Your future role

Austin has an exciting permanent full-time employment opportunity for a suitable Product Support Representative for Western Australia. The Product Support Representative is accountable to the Sales Manager West for the efficient administration and control of all sales enquiries from the quote through to delivery and after sales support. This role will require regular customer site interaction for product inspection and support.

Role duties 

Ensure that all after sales enquiries are managed in a timely and professional manner.
Provide technical advice and assistance to all customers in a timely manner.
Carry out regular visits to sites to follow up on all Austin Engineering products supplied to customers and respond to warranty issues
Manage and provide sales estimates and quotations where required.
Canvas for repair and maintenance work with new and existing customers
Raising detailed job cards and providing detailed scope of work information and instructions to the relevant departments
Liaise with the workshop and planning departments to ensure timely delivery of all projects and keep the customer up dated on progress.
Ensure all relevant department managers are informed of any customer issues arising during the project which may lead to a delay in delivery or a cost overrun.
Provide internal recommendations on product improvements from customer feedback in the field including the collection, collation and analysis of product performance data.
Coordinate and manage all enquiries received by the sales department for all new products and after sales support.
Keep up to date with competitors market price movements and in particular with current competitor strategy.
Follow the quoting and tendering procedure in accordance with the Corporate Delegation of Authority document
Work with the sales staff to develop new and innovative ways to improve estimating accuracy and improve the time in completing quotes for customers.


Engineering trade qualifications or Engineering degree qualified essential.
Extensive knowledge of and experience working with mining attachment products, specifications and performance.


Experience with Microsoft software packages desirable.
Knowledge of contemporary trends and issues within the mining industry.
Experience in sales & marketing essential, estimating and quoting favourable.
Ability to work under pressure, meet deadlines and provide exemplary customer service.
Strong problem-solving skills
Highly motivated self-starter
Excellent verbal and written communication skills,

We offer the successful candidate

Competitive salary and employee support
Supportive, dynamic, professional, and evolving company
Employee benefit scheme with amazing discounts at major retailers etc.
Growth and career opportunities working in a global organisation