Insurance Software Trainer

Insurance Software Trainer

Lawes Consulting Group | South East England, England, UK

Posted 5 days ago

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Job Title: Insurance - Acturis System Trainer

Location: Homebase with Travel Package: Up to £50k Competitive Salary, depending on experienceJob Type: Permanent

The primary function of the Acturis System Trainer is to ensure all customers, both internal and external, maintain a comprehensive knowledge of the Acturis broking application software and procedures. In addition the candidate will be involved in problem solving and set up processes.

This to be achieved through:

  • Developing and maintaining a high level of business application product knowledge.
  • Delivering user education using traditional and modern training methods and techniques
  • Maintaining comprehensive records of training events.
  • Developing and maintaining learning and support materials.
  • Providing user support on system functionality and procedure.
  • Effective time management and work prioritisation.
  • A Collaborative approach

Your duties will include:

  • Conduct training needs assessments for all internal and external customers.
  • Design and develop Acturis training programs for all internal and external customers in accordance with the prescribed procedures.
  • Deliver user training courses.
  • Design and develop supporting course materials.
  • Provide telephone support to all customers in respect of system functionality and company procedures.
  • Maintain comprehensive records of support tickets using the helpdesk application.
  • Design and develop supporting helpdesk solutions.
  • Analyse user training needs in respect of new software releases and procedural changes.
  • Analyse user training needs in respect of software updates and developments.
  • Maintain comprehensive training records for all customers.
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPI's.
  • Create Documents and make document and service changes to the back office

Salary & Benefits:

  • Upto £50k Competitive Salary, depending on experience
  • 25 days holiday plus bank holidays
  • Be part of a growing, passionate business, reaping the benefits of joint success

Working Hours:

  • 35 hours per week which can be worked any time between 09:00 - 17:00, Mon - Fri.

For a full brief please contact one of our specialist consultants:-