Customer Service coordinator

Customer Service coordinator

The Recruitment Group | Warwickshire, England, UK

Posted 4 days ago

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Description

Customer Service Coordinator required. We are delighted to be recruiting for a Customer Service Coordinator for our well established client based in Rugby. Key Duties & Responsibilities:
  • To process enquires from customers and external sales team.
  • To provide quotations to customers and external sales team.
  • To maintain Customer Relationship Management system to ensure accurate record of quotations, new customer information and call reports.
  • To maintain customer files, price history and ensuring filling system is accurate and up to date.
  • To manage customer ordering process utilising our financial software (IFS) upon receipt of training delivered.
  • To be pro-active in building relationships with customers and keeping them up to date with order and delivery information.
  • To assist the financial department in debtor chasing.
  • To identify products that are ready for despatch and ensure shipments are made for on time delivery.
  • To actively chase for new orders and updates on outstanding enquires.
  • Communicate important customer information with manufacturing and purchasing departments
  • To have interaction with Operation and planning team
  • To provide data on revenue for weekly and month end reporting
Shift pattern;Monday – Thursday 8.00 am to 16.30 pmFriday 8.00 am – 13.00pm37 hours per weekSalary:22.5k per annum Contract type:Initially this role will be 8- 12 months – Maternity Leave Cover although could become more permanent for the right candidate!!Location:Rugby ( CV23 )Requirements:
  • Educated to at least GCSE, 5 pass grades or equivalent.
  • Excellent computer skills; minimum fully conversant with Microsoft Excel, Word and Powerpoint.
  • Recognised qualification such as NVQ Level 3 in a relevant discipline is preferred. (Customer Service, Business Administration)
  • Relevant experience within a similar role in a business to business environment is essential
Company benefits:
  • Morgan Personal Pension Plan with Life Assurance
  • 25 days holiday and 8 bank / public holidays
  • Company Sick Pay Scheme on completion of qualifying period
Immediate start dates – please apply online & we will review your CV as soon as possible. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.