Customer Service Specialist

Customer Service Specialist

Charterhouse Recruitment Ltd | Cheshire, England, UK

Posted 10 days ago

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Description

Customer Service Specialist

Charterhouse are working with an exciting and unique business in Chester, who are looking for a Customer Service Specialist to join the company and support the team to create and grow a sustainable, innovative business which puts its customers first. The Customer Service Specialist will be supporting the sales team to deliver on the business plan by taking proposals, undertaking relevant checks, investigating queries and progressing deals to pay out. The ideal candidate will possess strong customer service skills, the ability to communicate clearly and effectively both written and verbally.

WHAT'S IN IT FOR YOU?

  • Starting at £23,000, moving to £25,000 after a successful probation period
  • 9am-5.30pm Monday to Friday
  • 25 days holiday
  • Standard company pension
  • Life insurance with added extras

YOUR RESPONSIBILITIES AS A CUSTOMER SERVICE SPECIALIST

  • Ensuring all data relating to new proposals is accurately transferred to the company CRM system
  • Carrying out Business credit and verification checks
  • Carrying out personal identity checks, as well as fraud and PEP checks where necessary
  • Preparing legal documents, including financial agreements and security documents
  • Staying alert to any potentially fraudulent activity or vulnerable customers, ensuring you follow correct reporting procedures
  • Managing your cases from inception to pay out
  • Handling queries in a timely manner and ensuring updates are given and resolutions are provided in a professional manner
  • Understanding backgrounds to queries, and carrying out appropriate research to ensure you can provide an effective response
  • Building relationships with the customer network with the aim to become a trusted point of contact

NECESSARY SKILLS AND EXPERIENCE

  • Previous customer service experience
  • Good written and spoken communication skills
  • High levels of organisation
  • Reliability and honesty

DESIRABLE SKILLS AND EXPERIENCE

  • Knowledge of and experience of a financial services environment
  • Knowledge of regulatory policies within financial services
  • Knowledge of onboarding procedures, including due diligence and KYC

We receive multiple applications for each role and we do our very best to ensure that you receive a response. We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for. If you have not heard from us within a week it is likely you have not been shortlisted.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.