Overnight Call Handler

Overnight Call Handler

We’ve Got The Key | Norfolk, England, UK

Posted 9 days ago

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Overnight Call Handler

Job Type: Full Time, Permanent

Location: Norwich

Working Hours: 5 nights on / 5 nights off rotation

Salary: £12.00 per hour


  • Competitive remuneration package
  • Free onsite parking
  • Paid Lunch Break
  • Free local gym membership
  • Casual dress
  • Company pension
  • Life insurance

We’ve Got The Key provides a range of Auto Locksmith products and services to the UK Insurance Market, breakdown and private markets. We’ve Got The Key has experienced immense growth in the last 12 months, quickly becoming the UK’s largest auto locksmith. Our Norwich based contact centre operates 24 hours a day, 365days a year, resourced with a professional and friendly workforce. The key to our success; working to the values of being responsive, real and reaching for the stars.

The Role – Overnight Call Handler:

We require enthusiastic, hardworking individuals to join the team in our Norwich Contact Centre easily accessible from the city and in return we are offering guaranteed hours, excellent rates of pay, superb training, and the chance to be part of an exciting dynamic and fast-growing business.

  • Working to a “5 nights on / 5 nights off” rotation, you will be responsible for call handling and administrative support for the business throughout the night
  • Planning next day activities for our field agents
  • Preparing end of day reports and distributing them to stakeholders
  • Reviewing call recordings for quality assurance
  • You will talk to a variety of customers and support them by providing a positive experience on every call that you take, providing immediate solutions
  • Maintaining excellent customer service
  • Processing Payments using our ePayment Gateway
  • Using our proprietary management systems to support a range of administrative functions

Person Specification – Overnight Call Handler:

  • Good communication skills
  • Intermediate to advance knowledge of MS Office
  • A history of impeccable attendance and timekeeping is essential
  • To be able to multi-task efficiently
  • Extensive Administration experience