Customer Service Co-Ordinator

Customer Service Co-Ordinator

Point Recruitment | Cambridgeshire, England, UK

Posted 11 days ago

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Customer Service Co-Ordinator based in Bar Hill Cambridgeshire with a minimum of 3 years customer service experience.Our Customer Service Co-ordinator is pivotal in the success of the company, Working in a team of 5, the role will require you to provide quotations, process sales orders and be a point of contact for our global customers. Previous experience is required along with strong Excel skills (we do require candidates to confidently work in Excel with formulas)Utilising their great communication skills, the Customer Service Co-ordinator will liaise with departments and external suppliers to continuously manage the order process from creating order to dispatch. Updating customers and internal departments on the status of orders and ensuring key timelines are met.Main Duties and Responsibilities:• To provide sales quotes to customers;• Process customer orders and update customers with timescales• Respond to customer queries - single point contact (including OPORs);• Interface with other departments - enabling latest information from the customer to be passed onto relevant areas and vice versa;• Liaise with technical support to ensure that products and services offered meet customer requirements;• To maintain customer quotations and order database;• To assist with Bill of Materials' structuring;• Build sustainable relationships of trust through open and interactive communication;• Provide accurate, valid and complete information by using the right method/tools;• Update and maintain the production schedules and boards;• Assist with couriers and dispatch where necessary;• Participate actively in department improvement tasks.ESSENTIALS/DESIRABLE• At least 3 years' experience in Sales/Customer Service administration• Microsoft Office skills in Outlook, Word and Excel• Good communication skills• Good attention to detail• Technical Sales Administration Experience• Good level of experience in MRP/ERP systems.
  • SAP would be a bonus.
• Experienced in the working in a technical industry• Experience in working with engineering drawings and Bills of Material• Advanced Excel knowledgeThe success of the company is grounded in our collective commitment to our core values:• Employees are our most important asset• Integrity and respect• Relentless drive to succeed• Critical thinking• Effective teamwork• Strategic balanceHours;Monday to Thursday : 8.00 am- 4.45pmFriday 8.00am - 12.30pm30 minutes for lunchShould you have the required experience and match the skill set - please contact Sharon on /INDCOMM