Front of House Manager

Front of House Manager

Antony James Recruitment Ltd | Essex, England, UK

Posted 9 days ago

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Description

Antony James are looking for a Front of House Manager for a hotel based in Wivenhoe.

The hours are 40 per week with an annual salary of £25,000. Additional benefits include tips and service charge usually between £200/£300 depending on business.

Duties include:

  • Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.
  • Deliver the professional greeting of clients and visitors, to the highest standards
  • Monitor, manage and review the Catering and Cleaning contracts
  • Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
  • Implement dynamic operational working procedures, to support the delivery of service excellence
  • Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
  • Implement safe working practices to ensure safety of building occupiers and visitors
  • Lead monthly management report meetings with the client and build strong relationships with key business leaders
  • Strong detail analysis of service delivery and identify continuous improvements
  • Introduce systems for analysis of service delivery ie mystery shoppers etc
  • Monitor the team's performance promoting achievements and identifying weaker areas for improvement

Please call Jemma on to discuss further.