Client Support Advisor

Client Support Advisor

Hays Specialist Recruitment Limited | Nottinghamshire, England, UK

Posted 8 days ago

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CLIENT SUPPORT ADVISOR 12month FTC, Full Time (35hpw) NG1 6GH 12month FTC, Full Time (35hpw) worked between 8am and 6pm,Monday - Friday NG1 6GH(Level 1 - £19,760, Level 2 - £20,800 and Level 3 - £22,880) depending on experienceYour new roleWe want bright, customer service focused individuals with a desire to do well and who perform to a high standard to step up into this role.We are looking for advisors who will lead the way with great customer service and help us grow.The successful candidate will be expected to carry out the following as part of their role (this list is not exhaustive):* Deal will high levels of calls both inbound and outbound and emails* Demonstrate excellent listening skills and build rapport with customers* Promote first call/email resolution* Provide assistance to customers with Auto-Enrolment* Process customer queries in an effective and timely manner* Provide an excellent customer experience for our clients whilst achieving productivity benchmarks and within agreed service levels* Record all client contact and notes accurately into our CRM system* Actively promote our core values, ethics and culture* Challenge current processes and the way we work to ensure we are constantly delivering great customer service* Follow and adhere to the standard processes and guidelines as set by the business including our policies and procedures* Work as one team to ensure the needs of our clients are met* Identify root causes of complaints* Ensure NOW: Pensions fulfils its obligations and is compliant with the General Data Protection Regulation (GDPR) and The Pensions RegulatorWhat you'll need to succeedEssential* At least one years customer service experience within a contact centre environment or at least one years' customer service experience within the financial services/pensions sector * Strong ability to prioritise own workload and be highly organised with a brilliant attention to detail * Excellent telephone manner and highly articulate * Excellent oral and written communication * Ability to problem solve * Ability to work under pressure and within agreed service levels * Demonstrate experience of working in a process environment * Demonstrable experience of owning customer issues end to end Desirable * Previous experience working within the pensions and/or financial sectors * Handling complex issues with customers * Experience of using excelWhat you'll get in return* Competitive Basic Salary * Discretionary Bonus Scheme * 25 days Annual Leave, increasing to 30 days after two years employment (plus the eight Bank Holidays in England and Wales) * Contributory Pension * Private Healthcare * Employee Assistance Programme * Travel Ticket LoansWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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