Delivery Engineer (Malaysia)

Delivery Engineer (Malaysia)

Dassault Systèmes | Petaling Jaya, 10, MY

Posted 5 days ago

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Imagine New Horizons… 
DELMIA Quintiq, a part of Dassault Systèmes are looking for a Delivery Engineer (MY office), who will be working together with a passionate team of specialists in DELMIA Hosted Solutions (DHS). If you are an experienced individual looking for an opportunity to work with, implement and constantly optimize revolutionary technologies, then you will find this role, a challenging and exciting opportunity. You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people and energize passion to change the world and create the future. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes!
Shape your career with 3DS! #WeAre3DS
What will your role be?
As a Delivery Engineer, you and your colleagues will be responsible for the delivery of all Hosted Solutions related tasks towards our GEO and their end customers around the will be a member of a team of specialists within DELMIA Hosted Solutions domain and provide delivery services in a proactive and reactive manner. You will contribute to and ensure that requests from the GEO are being implemented on time, done with passion & quality. DELMIA Hosted Solutions is supporting customers around the globe, therefore you are part of the global team.
Your Challenges ahead
Implement, maintain and deploy customer applications as well support technical complex deployments
Provide excellent customer support, where planning and communication skills are vital. Certain technical skills will be required especially when making configurations to deployments based on customers’ requirements.
Support in analyzing and resolving customer incidents (via 3DS support tickets), which can be outside office hours and/or during weekends.
Ensure our hosted environment runs smoothly and grows with the needs of a fast-developing and demanding international organization of professionals involving in 24/7 operations
Assist the team in overall day-to-day operations & work on shift rotation to support 24/7 operations.  
Your Key Success factors
Degree in IT, Computer Science, or similar fields are welcome to apply.
1-3 years of experience in IT Technical support, Software development, or IT operations with good analytical skills and conceptual thinking.
Good communication skills in verbal & written English with a proactive communication style. (Must have a customer focused attitude)
Knowledge of business integration and related protocols like SOAP, REST API, sFTP. (Good to have)
Knowledge of implementation/setup/configuration of Enterprise Software Applications. (Good to have)
Knowledge of networking components (Firewall, Load balancers, and protocols like TCP/IP). (Good to have)
Experienced with Cloud & date center technologies. (Good to have)