To provide Quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue.
Works towards possessing in-depth knowledge of system behavior.
Accurately handles processing of transactions related to new hire, terminations, personal and job changes.
Resolves complex inquiries and requests that are escalated through other support groups within HRSS.
Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with facilitation of resolution.
Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law.
Participates in and contributes to special assignments and projects as needed.
Facilitates background investigations and other due diligence activities
Coordinates candidate referral payments
Performs data entry and maintenance in various company systems to ensure accurate candidate identification
Provides navigational support to Recruiters, Managers on Workday system
Provide quality customer service in response to inquiries made via phone or e-mail from Candidates, Employees, Hiring Managers, and Internal Business Partners
Uses procedures, policies, knowledge database and other reference materials to fulfill job duties
Handles cases with customer service techniques defined in Training Modules for Talent Acquisition.