Member Services Consultant

Member Services Consultant

Hcf | sydney, NSW, AU

Posted 16 days ago

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Member Services Consultant


Member Services Consultant

About rt health

There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

About the role

rt health is looking for Member Services Consultants to join our Member Care team. The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the Fund.

Some of the daily duties and responsibilities include:

To assist current and potential members in all forms of member communication
Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
Deal with correspondence in a timely and accurate manner
Provide a high level of professional customer service
Undertake training, development and multi-skilling as required
Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry “code of conduct”
Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits


The successful candidate will possess multiple of the following:

Previous experience in a call centre environment
Exemplary customer service skills
Well-developed written and verbal communication skills
Ability and willingness to learn the products, operations, rules and benefits
Problem solving skills

These roles are on a full-time basis Monday – Friday and hours will be range between 8:
30pm. This role will be located at HCF house in Sydney CBD.

What's next?

If you think this role is for you, then please click the 'Apply Now' button and attach your resume.

In return, we offer a good work/life balance, a range of benefits such as discounted health insurance and a friendly, fast-paced working environment.