Assistant Manager Job Description
Reports to: Store Manager
Hourly Wage: $17.00/Hr + Tips
We think everyone should have great coffee. When you walk into one of our caf s, chances are you ll feel right at home. Sensing the heartbeat of our neighborhoods, we provide a safe and welcoming place for all. Through conversation with our producers and the warmth of our vibrant community, we re constantly learning, absorbing, re-creating, and giving back. As a small but significant contributor to the industry, we re humbled and thrilled about the opportunity to share our coffees with new guests.
Summary: The Assistant Manager serves as a model of exceptional customer service and professionalism in the workplace and as the functional PIC when the Manager is not present.
Essential Duties and Responsibilities:
Create an exceptional coffee experience for every guest
Assist manager with operational duties
Serve as a voice and representative of Victrola
Consistently checks preparation and presentation standards on all beverages
Serves as a resource to staff: coffee offerings, dialing in, and recipes.
Ensure caf employees are competent and comfortable to share about coffees
Monitor all cash handling procedures
Assist manager with orders, inventory, retail displays, and product movement
Always maintain the highest standards of caf cleanliness
Ensure caf equipment is routinely cleaned and properly maintained
Work as the interim manager if manager is not available
Provides functional Leadership and oversight of daily floor operations as directed.
Guides efficient operational flow and effective communication on the floor.
Consistently checks preparation and presentation standards on espresso and all brewed beverages.
Exemplifies exceptional customer service to all guests.
Helps train new baristas via shadow shifts as assigned and provides initial performance feedback to barista trainer and Store Manager.
Aids in the roll out of new coffees, drinks, and recipes in their caf
Excites staff when new coffees, retail and promos launch and champions the value of cupping and further coffee training education
Participates in regular meetings with store Leadership team.
Working knowledge of coffee origins, processing methods, and extraction techniques
Able to taste and describe flavor notes
Genuine, knowledgeable, adaptable, and professional in customer service interactions
Proficient in Victrola s coffee preparation and presentation standards
Able to teach and train others in all aspects of the barista role
Strong communication skills with customers, co-workers, and neighboring community
Interest in advancing into a manager position
Able to multi-task calmly and effectively
Willing to receive constructive feedback and continuously improve
Understanding of coffee brewing equipment and basic troubleshooting techniques
Education/Experience: Previous experience with coffee and / or service industry preferred but not required. Communication is key to any success must be able to clearly communicate to co-workers as well as customers
Math Skills: Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Must maintain 30 + scheduled hours a week.