JOB DUTIES AND RESPONSIBILITIES
To maintain the computing environment at Esri Malaysia by identifying system requirements, installing upgrades, monitoring system performance, and providing technical support to users. Work together in a team to serve company in ensuring business critical services in premise or in cloud are accessible. Communicate well and provide response to reported problem in timely manners.
Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.
Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN, and WAN networks, and operating and system management systems, defining system and operational policies and procedures.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site, as necessary.
Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.
Secures system by maintaining system access via company procedure, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
Perform periodic performance reporting to support capacity planning.
Help to establish information for budgets and monitoring expenses.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Diploma or Degree in Computer Science/Information Technology or equivalent.
Analytical and possess good problem-solving skills and proven ability to diagnose business problems.
Strong interpersonal and communications skills, both oral and written in Malay and English.
Added advantage skills in Microsoft Office 365 administration, Computer Hardware, Network Monitoring, and Cloud Services (AWS, Microsoft Azure)
Able to work after office hour, or during weekend if required
As Malaysia’s largest geospatial solutions-based group and an exclusive provider of the world-leading ArcGIS platform, our location-based analytics are leveraged on by cities and organisations to develop sustainable solutions.
A GIS pioneer in the country, we play a key role in furthering the adoption of modern geospatial capabilities that support Big Data, Machine Learning, Artificial Intelligence, and Real-Time Analytics, with over 1,000 clients in Malaysia alone.
We’re looking for customer-oriented professional sales individuals with keen business acumen who enjoy identifying and implementing strategies that will radically improve the challenges businesses face, and deliver real-world value and impact.
As a leading geospatial software technology & solution organization with strong business management foundation, extensive real-world industry expertise and technical specialization, we are further growing our businesses by investing in key human capital resources for challenging times ahead. We seek highly qualified and enthusiastic professionals with various skill sets and rich experiences to be part of our growth expansion.
In July of 1990, Boustead Singapore Ltd, a public listed company based in Singapore, acquired a majority shareholding in ESRI Australia and formed ESRI South Asia. ESRI South Asia is a relatively young and debt-free company built on strong foundations, and it operates its head office in Singapore with operational offices in Malaysia and Indonesia. Other countries that are covered under our distributorship are Brunei, Bangladesh and East Timor. The company is the consolidation of the extensive expertise and resources of the ESRI distributors in the South East Asia region.
The company's primary strategic objective is to establish and maintain the high-level of in-depth expertise and industry-wide reputation for GIS leadership here in this region, a feat that ESRI Australia continues to enjoy in Australia, and ESRI Inc. USA continues the same as world leader in this industry.
Building on the technological and engineering superiority of ArcGIS products, we continue to focus in the distribution and marketing of our core business, and to continue our efforts in providing all aspects of user support and services to our users and business partners alike. Special attention is given to education and training to users of these two software technologies in order to attain a high level of utilization of these GIS tools. ESRI South Asia also offers services in the areas of GIS consultancy and application development.
To this end, ESRI South Asia has attained, and will continue to doing so, the three strategic objectives:
To market and support the ESRI GIS software;
To establish a GIS production facility to support its user base; and
To assemble the expertise with best-practice experiences for GIS consulting services.
Additional Company Information
51 - 200 Employees
Average Processing Time
Computer / Information Technology (Software)
Benefits & Others
Medical, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties), Flexible Benefit