Customer Care Manager

Customer Care Manager

Sanofi | macquarie park, NSW, AU

Posted 18 days ago

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Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Sanofi, Empowering Life.

About the Role

We have a great opportunity to join our Supply Chain team as Customer Care Managfor a 12 month contract.

Reporting to the Head of Supply Chain ANZ, this role will improve business performance by creating competitive advantages that impact Cost, Cash and Growth ensuring availability of products at the point of sales and customer satisfaction at the optimum cost, the most efficient processes end to end (Order to Cash) and clear and timely information for all stakeholders.

  • Sales and Finance: Key partner for both guaranteeing the right flow of product and information to and from the customer and ensuring the successful development of Joint Business Plans.

  • Marketing and Trade Marketing: Key partner for the development of marketing/trade marketing business plans in accordance to operational capabilities

  • IS: Key partner for the development of IS Projects and ensuring an end to end flawless operation where systems are implied.

  • Other Supply Chain areas (QA, Demand Planning and Distribution): Key partner to ensure product availability with the right conditions in the right moment and at the right place and the development of specialized customer facing projects (Joint Forecasting, Warehousing and Transport practices)

  • What you will bring:

  • Experience in Supply Chain (i.e Customer Service, Demand Planning, Warehouse and Distribution ) at least 5 years

  • College or University Diploma in Engineering, Business Administration or related.

  • Experience in Order to Cash Processes.

  • Experience in developing Collaboration plans with Customers. Knowledge in SAP and Excel . Knowledge in related areas (Commercial, Finance, Marketing)

  • Experience in managing teams

  • As a leading global healthcare company, Sanofi considers all candidates equally. We know that to drive innovation, simplification and achieve growth, Inclusion & Diversity is an important driver.

    We live our commitment through our Reconciliation Action Plan, team member and leadership driven LGBTIQ+ program and a team dedicated to Inclusion and Diversity.

    If you need assistance or an accommodation during the application or recruitment process, reach out to our Talent Acquisition team who would be more than happy to help.

    This is a rare opportunity that doesn’t come up often, so apply online today and don’t miss out.

    Coronavirus (COVID-19) Update: In these uncertain times and circumstances, Sanofi has actively taken steps to ensure the safety of our employees and the community. Keeping this in mind, please note that video interviews may replace normal face-to-face interactions. We’ll also work closely with our new starters to ensure that they’re safely onboarded as part of the Sanofi team.


    At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.