Victim Support Officer (VPSG3)

Victim Support Officer (VPSG3)

Department of Justice and Community Safety | Melbourne, VIC, AU

Posted 18 days ago

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At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit
We’re proud of the important work we do across Victoria. Want to be part of it?

Utilise your knowledge of the victim support service system to provide support and advice to the Victim Services Support and Reform Branch.
2 x Opportunities to work with a high-performing and passionate team in the Victorian Public Service
1 x Ongoing, Full - Time Position
1 x Ongoing, Part - Time position
VPS Grade 3, $72,751 - $88,336 plus superannuation.

About the Business Unit

Victim Services, Support and Reform (VSSR) is a part of the Service Delivery Reform, Coordination and Workplace Safety Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime including funding state-wide services to provide eligible victims with practical assistance, counselling and support through the justice system as well as operating the Victims of Crime Helpline (Helpline).

About the Role

Reporting to the Supervisor, Victims of Crime Helpline, the role of the Victim Support Officer (VSO) is to provide informed and up-to-date advice, support and information about victim services and entitlements, and referrals to other services. A VSO is required to work flexibly over shifts between 7am to 11pm across 7 days per week including weekends and public holidays.

Some of your duties will include:

As part of a team, act as a first point of contact for enquiries to the Helpline by responding to calls, emails, electronic referrals and text messages
Provide up-to-date advice on victim entitlements, support services and referral pathways to victims of crime and victims of family violence
Convey information clearly and accurately, responding to clients, stakeholders and team members in a professional, sensitive, respectful and empathetic manner
Recognise and understand indicators of family violence
Awareness of and adherence to all current standard operating procedures, processes and relevant legislation.

About You

As our ideal candidate, you will be able to demonstrate:

An understanding of the victim support service system and associated legislation.
Experience in direct human service delivery where there are sensitive and complex needs, working from a trauma-informed perspective.


A relevant tertiary qualification and/or extensive equivalent experience is desirable.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.


For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.

For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. 

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. 

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the . This includes evidence of all doses of a COVID-19 vaccine required by the department (from time to time).

Acceptable evidence includes:

COVID-19 digital certificate or ATAGI exemption certificate (available via your account)

Your immunisation history statement (available via your account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.