Recruitment Officer- International Bpo

Recruitment Officer- International Bpo

ABC Worldwide | Cape Town, WC, ZA

Posted 8 days ago

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Description


Basic FunctionThis role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organizationEssential FunctionsEnsure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures The performance parameters include the following:Meeting set targets on a monthly basisOffer to Joining Ratio of the Offers madeQuality of candidates hired and on-boardedNumber of defects against number of Offers made% adherence to compliance requests and policyDeliver on intakes within timelines and at high quality levelsPrimary Internal InteractionsTeam for the purpose of coordinationAssistant Manager for escalations, unresolved issues, appraisals and reviewsManager for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers for the purpose of Recruiting candidates for their processes and for calibration purposesCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessmentsPrimary External InteractionsVendors for:Hiring candidates, Lining up candidates for interviews and also assessing their performanceTimeous feedback to vendors around candidate success and offer opportunities Giving AdvertisementsPreparing promotion materialExcellent communication with external candidates around feedbackSkillsProcess Specific Skills- Interviewing skills- Feedback skillsSoft skills (Minimum)- Excellent Communication skills written and oral- Should be confident and willing to work in shifts and travelShould display sufficient flexibility and urgency to handle pressure in a cross- cultural environment- Computer proficiency MS OfficeSoft Skills (Desired)- Self starter- Good Listening skills- Dependable- Matured to carry out assessmentsEducation RequirementsMinimum MatricQualification (or working towards) in related field will be preferredWork Experience RequirementsMinimum 12 months of work experienceVolume Recruitment Experience in a BPO/agency environment will be preferredSound track record of delivering - FTE monthlyExperience in both permanent / Fixed Term / Part Time placements