Hospitality Systems Consultant

Hospitality Systems Consultant

Adapt IT | Durban, ZN, ZA

Posted 10 days ago

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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned toResponsible for documenting internal installation SOPs and all project related documentsTo ensure high quality customer serviceTo uphold adapt it micros values and proceduresTo maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLEa) Project ImplementationMeet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clientsInstall the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission fromThe HSC will arrange a handover meeting with the project manager upon returning from aclients site, during which the project manager will be briefed on all aspects of the installation.Create a copy of each clients latest database and store it at the Adapt IT All clientdatabases are to be stored on CD/HDD or Cloud storage inside the customers file.Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on the in-house call logging system when assigned to supportHSCs to maintain a test environment on their company assigned laptop/computer.Test and troubleshoot new versions prior toMINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTSMatric / Grade 12 / EquivalentMinimum 5 7 years management experience within Restaurant industryIT qualification e. A+/N+, CCNA or IT Diploma (will be an advantage)Micros System knowledge essentialMust be available on 24 Hour standby from time to timeMust be available for duty on the help desk from time to timeAble to travelValid drivers licenseReliable vehicleDESIRED SKILLS AND QUALITIESa) Personal Attributes and QualitiesExcellent communication skills, both oral and writtenMeticulous, with high attention to detailGreat inter-personal skillsExcellent problem-solving and Troubleshooting skillsExcellent technical aptitudeTeam playerDemonstrate ability to take initiative and carry our assigned tasks to completionManage time, resources well and demonstrate good organisational skillsCommitted, motivated and able to achieve tasks in line with deadlinesAble to prioritise importance tasks and adhere to deadlinesBe proactive and customer focusIn accordance with Adapt ITs Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of and subsequent amendments thereto.