Formal Sales Representative - Durban - Pinetown - Pietermaritzburg

Formal Sales Representative - Durban - Pinetown - Pietermaritzburg

Job Crystal | Pietermaritzburg, ZN, ZA

Posted 12 days ago

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Formal Sales Representative - Durban - Pinetown - PietermaritzburgKwazulu Natal , R - R Per MonthSector: SalesPosted: Thursday, 18 August Job DetailsSPECIFICATIONA leading micro-payment processing service aggregator is looking for a Formal Channel Sales Executive to assist with the management and development of business growth opportunities and retention of the customer base within the formal channel, by actioning the strategic goals of the organization and delivering a premium class service to our customer base.The ability to interact with all employees of a potential customer is important, this may include owners, managers, cashiers, and admin staff.The role will require a strong mix of sales experience and customer service to ensure a steady flow of new customers while maintaining an active customer base. Monthly growth of this customer base is key to ensuring a commercially viable customer base is developed.DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:Consult, negotiate and make progress on deals to the point of signing with decision makers/business ownersSource viable opportunities to promote the business to secure required daily interactions and build a solid pipeline of opportunities with business owners/decision makersFocus on securing meetings (confirmed with the decision makers) with potential businessesStrive to understand your prospects business and existing value-added services provider to effectively provide the correct solution and negotiate past potential concernsSell our end-to-end solution and the benefits thereofBuild up a healthy pipeline of opportunityBring in new business to exceed monthly/quarterly and annual targets agreed toManage & retain relationships with key industry influencersUnderstand the business solution fully to best consult with your prospect base and ensure maximum client satisfaction once your product is installedManage customer expectationsManage all activity and reporting and report on daily/weekly/monthly to effectively manage and secure your customer baseManaging and actioning ongoing promotions/campaigns/strategic decisions throughout the customer baseKeep the customer base appraised of any changes or new product development/services within the business.Conduct monthly site visits of your customer baseMaintain an accurate customer data base and call cycleADHOC request as and when required to ensure your customer base continues tradingCustomer interaction requirements:Manage your customer base by ensuring you:Manage customers not utilizing device and reduce or improve to an active portfolioLimit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sitesKeep the customer appraised of any changes or new product developments and servicesCommission and deposit process is explained correctly to ensure customer knowledge is up to dateFeedback and quick resolution to customer queries and acknowledgement of queries within a timely mannerSet correct expectations with clients that the business can realistically achieve to ensure increased customer satisfactionTrain and upskill new and existing customers on an ongoing basisTrain the client on the current escalation process on the below:Technical issuesAdministration issuesSettlement/Recon QueriesREQUIREMENTSMatric exemption, with English, additional languages beneficial2 years direct field sales experienceExperienced sales track record required, sales courses and diplomas beneficialDrivers License and own reliable car is essentialComputer literate, Outlook, and ExcelBehavioural Competencies:Good communication skillsA keen interest in salesThe ability to build collaborative relationships with external clientsBe proactive, initiate action and be results orientatedFollow procedure accurately with high attention to detail