Guest Relations Officer - KZN

Guest Relations Officer - KZN | Hluhluwe, ZN, ZA

Posted 12 days ago

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Crawford & Carruthers is searching for a Camp Manager in KwaZulu Natal in South Africa.

Minimum Requirements
Standard of your work must exceed the standard of the lodge;
Experience in the service industry especially in dealing with guests and staff;
Previous camp manger/ safari host experience an advantage;
Previous experience in working with kids an advantage;
Communication skills - with guests and fellow staff members;
Lateral thinking ability;
Takes initiative;
Professional, courteous, hospitable to guests;
Must adhere to World Class Hospitality and Service Standards;
Must be able to cope under pressure to meet guests needs;
Must be able to lead people and correct things when needed;
Honest, have good integrity;
Proactive and driven person who has career ambition.
Good organizational ability;
Knowledge Required
Hospitality Environment;
The surrounding communities;
The country Company Knowledge (including their causes);
Job Functions
Prepare welcome and departure notes for guests;
Check guests in during the day and manage dietaries, children, or any other special requests;
Make sure the main area is always tidy and styled to the BOPs;
Implement and follow the BOPs;
Host guests during the day - meet them back from drive and assist with any request they have;
Check set ups for breakfast, lunch and dinner;
Host guests at meal times and check smooth running of service from the kitchen and waiters;
Work closely with waiters and HODs to maintain a high service standard;
Assist in any other departments as and when required;
Ensure that all products that come into contact with the guest are consistently of the correct standard;
Host children’s activities at the lodge;
Provide superior service and quality to guests;
Must enjoy working with children and be creative when planning fun children’s activities.
Preferred Education: Valid unendorsed SA driver’s license essential