Ts Implementation Engineer (L2)

Ts Implementation Engineer (L2)

NTT | Port Elizabeth, EC, ZA

Posted 8 days ago

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Description


Key Roles and Responsibilities:Interact with clients on site to meet complex requirements of a solution.Escalate unresolved problems and issues to the relevant third parties.Respond to escalated client requests and support client applications to a first line resolution.Escalate complex problems to the relevant third parties.Write reports and proposals and complete and maintain project documentation.Assist with the documentation of standard operating procedures relating to installations and fixes.Act as coach and mentor to more junior Implementation Engineers and Technicians.Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.Included in higher complexity design work, with input to the design expected.Expected to take ownership of relevant technologies according to domain or specialization.Knowledge, Skills and Attributes:Good understanding and appreciation of technical design and business principlesDemonstrates project management and administration abilityGood project skills which are demonstrated in the execution of installations and other assignmentsDemonstrate customer engagement skillsDemonstrate relevant domain specialist knowledgeGood verbal communication skillsClient focused and display a proactive approach to solving problemsAbility to work under pressureAbility to coach, mentor and provide guidance to team membersGood understanding of project management principlesAcademic Qualifications and Certifications:Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalentProject management certificationRequired Experience:Solid work experience in a technical implementation engineering or similar roleExperience engaging with clients and conducting presentationsGood project administration and documentation experienceReport writing experienceBasic project management