Client Services Controller

Client Services Controller

LiebenGroup | Cape Town, WC, ZA

Posted 15 days ago

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The Client Services Controller will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The CSC must be actively involved in resolving clients issues, troubleshooting problems, resolving complaints and extracting data to compile reports according to KPIs and SLAs.The CSC is expected to understand and satisfy the clients' requirements and exceed their expectations where possible.General administration and customer account processing and reconciliations (query resolution process).Processing and matching of customer transfer notes.Reconciliation of accounts and controlling of equipment.Conducting Daily/Weekly/Monthly/Quarterly stock counts.Conducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable).Investigation and resolving incorrect equipment balances.Investigate and resolve queries from the business & customers.Chase responses on Health Check queries (if applicable).Daily/Weekly/Monthly Reporting Customer & Internal Reporting.Logging of necessary activities and Service Requests.Logging Collection / Return orders when needed.Log necessary escalations to the business.Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.Attend management meetings if required.Compiling and Presenting Key Performance Indicator reporting for customer & Manager.Reconciliation of accounts and controlling of equipment.Investigate and resolve queries from the business & customersDaily/Weekly/Monthly Reporting Customer & Internal Reporting.Log necessary escalations to the business.Compiling and Presenting Key Performance Indicator reporting for customer & Manager.