Customer Support Specialist

Customer Support Specialist

Binance | Cape Town, WC, ZA

Posted 12 days ago

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Binance is the global blockchain company behind the worlds largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations in Africa.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.The best CSRs are genuinely delighted to help customers. Theyre tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they dont have enough knowledge to fix the problem.Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.ResponsibilitiesHandle high amounts of live chat and incoming emailsIdentify and evaluate customers needs to deliver satisfaction Provide accurate, valid and comprehensive informationManage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersRequirements1+ years experience of proven customer facing experience or experience as a customer service representativeStrong ability in using IT for professional use and can handle somewhat technical queries from customersExceptional written communication skill and a good listenerAbility to multi-task, prioritise, and control time effectivelyKnowledge of the cryptocurrency/blockchain field is a big plusMulti-lingual capability is a big plusFluent in English and ArabicWilling to work weekends and irregular hours which will include night shiftsWorking at BinanceDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industry Fast moving, challenging and unique business problems International work environment and flat organisation Great career development opportunities in a growing company Possibility for relocation and international transfers mid-career Competitive salary Flexible working hours, Casual work attire