Ingenieur Elektrotechnik als Customer Quality Requirements Manager (f/m/div)*

Ingenieur Elektrotechnik als Customer Quality Requirements Manager (f/m/div)*

Infineon Technologies AG | Munich, BY, DE

Posted 18 days ago

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Description

Quality is a key value for Infineon. In order to continue providing a high level of customer support, we are looking for a professional to work as a Customer Quality and Complaint Manager. In such position, you will be managing the problem-solving process, based on customer inputs, with the support of a multi-disciplinary team from different departments and global locations at Infineon. You will also be able to do customer interfacing for quality-related topics, and to participate in projects or activities to further improve quality.

Responsibilities


In your new role you will:
  • Manage customer quality requirements and transfer them to the relevant departments at the company, to drive and ensure customer satisfaction
  • Manage the quality related customer complaints using the 8D method, focusing on sustainable problem solving and fast response to customers
  • Perform first verification of failure and plan the Failure Analysis with the relevant departments, i.e. Research and Development and Failure Analysis Laboratories.
  • Be the interface with different teams in Product Line and Operations, to drive customer protection, problem resolution and preventive activities
  • Drive escalations regarding customer complaints for a fast resolution and customer protection
  • Lead and take part of improvement projects to take quality performance and customer satisfaction to higher levels
  • Create reports, dashboards and AI tools of lower complexity, to enable data analysis and improvement of product quality.

Your Profile


You are personally committed to the customer’s concerns and award them a high priority while demonstrating strong communication skills and knowing how to establish lasting relationships and networks. Furthermore, you clarify areas of responsibility, coordinate your work with colleagues, and regularly share your insights with them? Then you should join our team!

You are best equipped for this task if you have:
  • A degree in Engineering, preferably in Electronic or Microelectronics, Chemistry, Computer Sciences or in Quality Management
  • At least 3-5 years of working experience in a quality related function, ideally in the semiconductor, electronics, automotive or related industry
  • Professional knowledge and experience with quality systems, methods, procedures and tools (e.g. 8D, FMEA, 5why, etc.)
  • A self-motivated mindset and the ability to manage conflicts by working independently and under pressure
  • Experience with customer management is a plus
  • Good knowledge of SAP and MS Office
  • Programming skills on SQL, HTML/Java or Python
  • Lean Six Sigma Green Belt accreditation is desired
  • Business fluent English skills, advanced knowledge of German is a strong plus

Benefits:


  • Coaching, mentoring networking possibilities
  • Wide range of training offers & planning of career development
  • International Assignments
  • Different Career Paths: Project Management, Technical Ladder, Management & Individual Contributor
  • Flexible working conditions
  • Home Office Options
  • Part-time work possible
  • Sabbatical
  • Creche and kindergarden with 180 spots and opening times until 6pm
  • Holiday Child Care
  • On-site social counselling and works doctor
  • Health promotion programs
  • On-site gym, jogging paths, beachvolleyball, tennis and soccer court
  • On-site canteen
  • Private insurance offers
  • Wage payment in case of sick leave
  • Corporate pension benefits
  • Flexible transition into retirement
  • Performance bonus
  • Cheaper ticket for public transport and very own S-Bahn station
  • Accessibility access for wheelchairs