Day Concierge - South West London

Day Concierge - South West London

PMR | UK, UK, UK

Posted 12 days ago

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Description

Our client is currently seeking an experienced Day Concierge to join the team at a luxury development in South West London

The shift pattern will be 4 days on and 4 days off with working hours 8am - 8pm

Main duties:

  • Deliver excellent customer service to all residents.
  • Greet all residents in a professional and courteous manner.
  • Proactively anticipate resident's needs.
  • Aid and engage with all guests/residents and colleagues within the development.
  • Always act as an ambassador for the company.
  • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
  • Verify all visitors, suppliers and contractors.
  • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
  • Carry out regular building checks and log/report any maintenance that is required through the correct channels.
  • Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
  • Understand and be aware of your Departmental Standard Operating Procedures and adhere to these at all times.
  • Ensure the communal areas are always kept clean, tidy and presentable.
  • Report any incidents, problems or complaints to the appropriate manager in a timely manner.
  • Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
  • Complete the am/pm/overnight operational reports and handover and report any operational issues.
  • Assist with Move In's/Move Out's.

Requirements:

  • Experience in Residential or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Have excellent communication skills.
  • Experience in the highest level of customer service.
  • Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.