Head of Account Management EMEA Education Nottingham remote with travel across Europe £55,000 - £65,000 plus £30k OTEPermanentMacildowie are pleased to be recruiting for a Head of Account Management for a Global software company based in Nottingham.This is a remote position and although most meetings will take place online, there is an element of travel across the UK and from time to time across Europe.The Head of Account Management and team will be the lead point of contact for all commercially strategic client matters and achieve upsell targets to allocated accounts. You will have an individual quota with responsibility for growth, and retention of Key Accounts in region, as well as well as team quota. Role & responsibilities include:Collaborating with the sales team to maximise revenue opportunities through renewal, up-selling and cross-selling to existing clients.Working with relevant resellers and strategic partners to support and optimise client relationships. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines Analysing client data to provide insights into customer relationship management Working with the team to optimise and extend existing renewals targetsManage and develop the account management teamDrive performance to meet and exceed targets.Ensure team follow sales process and that KPI's are adhered toPrepare weekly and monthly reports for the Sales Director as requiredProvide early indication of risk to the budget numbers and as well as recommendations on necessary actions to mitigate any shortfallIdeal candidate:Clear and demonstrable track record of achieving and exceeding targeted sales Ability to run with new concepts and opportunities Experience of managing complex bid processes Clear commercial and entrepreneurial aptitude Minimum 3 years' experience working in a similar or relevant role Excellent written, communication and presentation skills Thorough understanding of marketing and negotiating techniques Ability to learn about products and demonstrate to clients Knowledge of educational and public sector markets (Desirable) Excellent knowledge of MS Office Suite Both transactional and consultative sales skills, and a proactive approach is essential for this role. Hands-on experience with Dynamics 365 CRM software desirable Previous team management and coaching experience desirable
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