Surgical and Procedural Services Float Liaison

Surgical and Procedural Services Float Liaison

Jordan Hospital | Plymouth, MA, 02361, US
Salary Range:$37,000 – $43,000 Salary range estimated by Zippia

Posted a month ago

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Description

Duties/Responsibilities:

Liaison Desk

+ Greets everyone entering waiting area

+ Answers telephone using proper etiquette and interacts professionally to meet callers needs

+ Demonstrates excellent communication and customer service skills

+ Utilizes Voalte messaging to communicate with Charge Nurse and other providers as directed

+ Acts as liaison between patients, families, physicians and healthcare providers

+ Accurately enters information into ORM documentation-patient arrival time in waiting area and enter time into holding area

+ Accurately updates and completes patient registration screens and attends all patients into the system, placing planned patients into MOU7 status

+ Communicates any discrepancy in patient information-demographics, date of birth or insurance to preauthorization department

+ Updates contact card with correct phone numbers for family member/significant other waiting

+ Prepares public monitor to display in the OR Waiting Room. The Board displays patient specific identification numbers and location status

+ Escorts patients and family members to pre-op and post-op bays as directed by charge nurse

+ Assembles charts for next day minor surgery procedures

+ Makes arrival time phone calls to next days patients

+ Maintains patient confidentiality

+ Initiates and cancels call forwarding at beginning and end of shift as per routine

+ Communicates effectively with nursing leadership the arrival of company representatives, planned appointments and students

+ Directs vendors, students and other essential visitors to locker room

Pre-op Holding Area

+ Answers telephone and fields calls for nursing staff

+ Assembles packets/charts for add on patients

+ Maintains inventory stock of office supplies and currently used paper forms

+ Enters and communicates STAT patient orders as directed by nursing staff

+ Utilizes telephone pagers and Voalte messaging to communicate with providers as directed by nursing staff

+ Access OR pneumatic tube for medications from pharmacy

PACU Area

+ Answers telephone and fields calls for nursing staff

+ Utilizes telephone pagers and Voalte messaging to communicate with providers as directed by nursing staff

+ Enters and communicates STAT patient orders to other departments as directed by nursing staff

+ Initiates and cancels call forwarding under direction of charge nurse

+ Organizes and keeps stock of post operative discharge instruction inventory drawers

+ Assembles packets/patient charts for add on cases

+ Stocks and trouble shoots printer

+ Maintains inventory of office supplies and currently used paper forms

+ Take meal orders for and call into kitchen patient's food requests

+ Breakdown patient charts

+ Photocopy necessary paperwork as requested by nursing staff

+ Fax documentation as directed by nursing staff

+ Keep calendars and staff phone directories up to date

+ Ready patient charts for out of hospital transfers, including obtaining discs, transfer summaries, etc.

+ Arrange for ambulance and chair car transports

+ Performs errands to other areas of the hospital

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

+ High School Diploma or equivalent

+ Completion of medical terminology course.

+ Accurate typing skills at 30 wpm.

+ Possesses organizational and planning skills.

+ Ability to concentrate and prioritize in a distracting environment.

+ Ability to apply critical thinking while working at a quick pace with minimal supervision.

+ Knowledge of surgical procedures.

+ Demonstrated computer skills.

+ Legible handwriting.

Registration/Certification:

+ N/A