Customer Service Leader - Westfield Bondi Junction

Customer Service Leader - Westfield Bondi Junction

Scentre Group | bondi junction, NSW, AU

Posted a month ago

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Your opportunity

As the Customer Service Lead , you are proactive, hands-on and dedicated to maintaining exceptional standards of customer service in an ever-changing environment across Concierge & Valet. Reporting directly to the Services Supervisor, you will assist with overseeing the team & ensure operations are running smoothly across the Concierge desk & Valet team.

A snapshot of your role:

  • Ensure customer service levels are maintained at the highest level within the service teams by ensuring all team members are aware of requirements, monitoring customer complaints, providing training and coaching on service levels
  • Be empowered to rectify and resolve customer issues that may arise while on shift
  • Assisting customers with their car parking needs
  • What will set you apart from the rest?

  • You are innovative, passionate, dynamic and a self-motivated individual who enjoys working in a high performing culture
  • Proven leadership experience in a customer service environment
  • The right mindset who ensures the delivery of the ultimate customer experience every day for our shoppers
  • Ability to demonstrate being agile and working with autonomy
  • Full drivers’ licence for the valet aspects of this role (desirable)
  • Ability to work across a 7-day dynamic roster
  • What sets us apart from the rest?

  • Diverse career paths across our vertically integrated business
  • Ability to innovate in a company that not only encourages it but will facilitate it
  • We’re recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and committed to creating a workplace culture in which women and men are equally represented, valued and rewarded
  • Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts, and ability to purchase extra annual leave
  • Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work each and every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility, disability and alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

    If this sounds like you,