Trade Floor Support Specialist

Trade Floor Support Specialist

Macquarie Group Limited (UK) | Sydney, NSW, 2000, AU

Posted 22 days ago

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Where will a career at Macquarie take you?

The safety and wellbeing of our employees and candidates are important to us. In response to COVID-19, we are able to hold interviews and psychometric assessments virtually. Depending on individual circumstances and local conditions, our new starters can also be onboarded remotely.

A great opportunity to join our Technology Division, as a Trade Floor support professional to join our Tech Assist team in Macquarie's Sydney office, providing time critical technology support to our Front Offices Businesses.

Are you an experienced and energetic Trade Floor support professional?

The ideal candidate will be self-motivated and thrive in a fast paced, and dynamic trade floor environment.

This team are the face of Technology, providing front line support for all Workplace Technologies and support requests. The Team deliver a client focused service experience in a professional and timely manner.

In this role you will:
responding as first point of contact to a busy trade floor for Traders and Senior Business leaders via multiple channels
maintaining one-to-one contact with customers throughout the lifecycle of an incident or request
participating and being responsible for various projects
collaborating with third level technology teams for urgent or critical issues
continuous streamlining of support processes to improve service to customers
operating in a Windows 10 environment using Office 365 and virtual technologies.
To be successful in this role you will have experience in all or some of the following:
at least one year’s experience working in a trade floor environment
solid desktop support experience in a face paced environment
understanding of market data applications (Bloomberg, IRESS, Thomson Reuters Eikon (including RXT), Factset, Fidessa)
experience supporting iPhone/iPad devices and management software
experience supporting IPC Turret, Cisco IP Tel, Voice recording and Zoom
ability to form relationships with key stakeholders across multiple divisions and geographies.
If you possess these skills and you’re ready for a new challenge, we want to hear from you.

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Job no: COG-965958
Work type: Permanent - Full time
Location: Sydney
Category: Mid-level, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Nicky Bell
Opening Date: 10/7/2022