Support Analyst

Support Analyst

IRESS | Sydney, NSW, 2000, AU

Posted a month ago

Apply Now


See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,500 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia. Build your career at Iress! We’re looking for proactive individuals who are passionate about providing excellent customer service, to join our Wealth Management team! With the intent of building your career at Iress, this role is an excellent stepping stone into other areas of the business including Product, Relationship Management or even Technology! As the Support Analyst, you will assist our clients who use our Xplan software to investigate and analyse client application issues, and to use initiative and creative problem solving skills to offer the fastest and easiest resolution. If you’re a recent Business/Commerce graduate student who is ready to start your career or you’re just ready for a change and have the right attitude, we would love to hear from you! Some of the awesome things you’ll be involved with: Provide excellent customer service for all inbound and written communications Serve as the customer’s primary point of contact by owning customer issues from start to finish Actively listen, probe and analyse incident information to ensure all information is gathered Effectively liaise and collaborate with internal teams to gather and analyse required incident information, use initiative and creativity to determine quick and simple solutions, and follow through to resolution as required Actively own and track escalated incidents by logging and documenting all client incidents and requests Proactively learn about the products and and continually develop analytical and troubleshooting skills What you will bring: Commerce/Business degree Excellent verbal and written communication skills, and the ability to interact with a wide range of people from diverse backgrounds Be a keen problem solver with a unique ability to think on your feet You're a self - starter who is comfortable taking initiative Strong team player with a willingness to share ideas and knowledge Effective time management and organisational skills Be proactive and understand customers needs to solve issues/incidents in an effective and efficient manner You’re always up for a challenge, even when you don't know the right answer you will research a response Why work with us? 6 paid days per year to extend your weekends State-of-the-art offices Equity grants for our top 25% performers Annual Profit Share when Iress meets its annual profit targets Access to learning and development programs through Udemy 3 days’ leave per year for charity initiatives Global 36-hour hackathon Starting school leave - 8.5 days of leave to assist your kids with the transition to school Discounted health insurance premiums Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work. Employment Type Employee Time Type Full time