Claims Coordinator

Claims Coordinator

Bay Building Group | Adelaide, SA, 5001, AU

Posted 22 days ago

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Are you a customer service guru used to working in a busy role?
Join a thriving team in this desk based role in our Adelaide office
Experience working on claims from the big insurers?
About Us

Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage. 

We are looking for highly motivated people to join our dynamic team to take on new daily challenges and really shine through. 

The Claims Coordinator is responsible for the day to day customer service and administration of property insurance claims. You will be dealing with clients, internal staff members and customers. A background in customer service and administration is preferred but the right work ethic will get you over the line.

Key Activities include but are not limited to:
Answering large volume of incoming calls from clients, property owners and trades
Processing new claims, arranging estimators and submitting quotes while adhering to KPIs
Maintaining a high level of communication with all stakeholders
Liaising with insurance companies and loss adjusters throughout the total claim life
Monitoring incoming and outgoing correspondence
Updating ongoing notes to Internal and Client systems
Preparing client documentation when required
Issuing of purchase orders to specialist trades
Approve incoming invoices from respective trades via BBG Portal
Scope / contract amendments for presentation purposes as well as policy coverage
 Desired Skills:
Proactive and solution focused 
Excellent verbal and written communication skills
Be results driven, striving to meet and exceed our KPI’s
Exceptional organisational and time management skills
Strong attention to detail
High level of computer competency
Ability to thrive in a team
Ability to navigate through various portals/systems
At Bay Building Group, we're committed to providing the support you need to get the job done. We believe great teams do great work

In addition to joining a high performing team, you will also have:
Flexibility considered with WFH options
Great discounts at JB HI-FI
Paid parental leave upon meeting policy criteria
Access to 24/7 Employee Assistance Program for you and your family
Be part of a values driven environment 
Due to our business being heavily weather related and linked closely to major insurable events, overtime is occasionally required.