Customer Service Consultants

Customer Service Consultants

DFP Recruitment Services | Melbourne, VIC, 3001, AU

Posted a month ago

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Description


Our client, IMED Radiology is a leading diagnostics provider in the Health Care Industry! Due to continuous growth, they are seeking a number of exceptional customer service agents to join their Mt Waverley Head Office team with August & September start dates!

For you:
A commencing pay rate of $29.85 per hour + superannuation – penalties for weekend work!
You will be set up for success! With 2 weeks classroom-based training, 4 weeks of side-by-side support and ongoing coaching!
A collaborative working environment with flexible work options
Employee benefits such as paid parental leave, discounted health insurance, travel benefits, employee assistance programme and access to fitness platforms!
Reward and Recognition Programme
Mount Waverley office – close by to public transport & free parking!
About The Role:
Provide first call resolution to a range of enquiries from individuals and healthcare providers
Manage booking enquiries and information requests.
Respond appropriately and within designated timeframes.
Management of patient data with a focus on quality and accuracy
Focus on building relationships both internal and external to the business.
The successful candidate will demonstrate:
Previous experience in high volume call centre environment
High level customer service skills
Professional verbal and written communication skills
Database management experience (using multiple systems simultaneously)
High level attention to detail
Exceptional interpersonal skills with friendly and approachable nature
The successful candidate will be available to commence in early working a Monday to Friday rotational roster between 7am and 6pm. The first 4 weeks will be full time training.

For a private and confidential discussion please contact our Mulgrave office on 03 8545 7500 and apply online today.
** Please note only shortlisted candidates will be contacted.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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