Admissions Coordinator (Sutherland Shire)

Admissions Coordinator (Sutherland Shire)

Morgan Advanced Materials | Sydney, NSW, 2000, AU

Posted 24 days ago

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Description


Admissions Coordinator (Sutherland Shire)
Admissions Coordinator (Sutherland Shire)

Moran Health Care Group has been caring for ageing Australians for over 60 years. Our goal is to enable people in our care to enjoy each day to the best of their ability. To find out more about us visit www.morangroup.com.au

This is not just your average role! The Admissions Coordinator (Sutherland Shire) will ensure a smooth transition to residential aged care for our residents and their families. You will work collaboratively across all areas of the Moran Homes as part of a team of two (2) Admissions Coordinators to maximise occupancy and resident satisfaction with the care and services provided.

The Admissions Coordinator will be the point of contact for new customer enquiries. You will be a passionate people person with a vibrant, bubbly personality. The ideal candidate will build relationships effortlessly. You will also be a caring person by nature and someone who just wants to help.

Join us as the Admissions Coordinator, take your career to the next level and grow in your role with us. You will not regret your decision to join the Moran Family and you will discover the great pride we take in presenting our wonderful homes.

Key role responsibilities:
In liaison with General Managers, monitor and maximise the occupancy levels of
Sutherland Shire Moran Homes, ensuring concessional residents’ ratio, respite, permanent occupancy level requirements, and financial objectives are always met
Provide insights into the Moran Health Care brand and offering to prospective residents
Liaise with and support family members and residents to promote confidence in our care
Source and facilitate successful resident admissions
Manage wait lists and relationships with potential residents whilst on the waiting list
Ensure all resident agreements are presented and signed pre-admission
Upon admission, ensure a smooth and effective hand-over to the care team
Ensure compliance with legislative updates within the Aged Care Sector
Coordinate appointments, tours, initial care conferences and information flow
 To be successful in this position you must have:
Demonstrated commitment to exceptional customer service and the ability to convert sales opportunities through building rapport from the initial contact
Strong interpersonal, written and verbal communication skills
Sound knowledge, or the ability to acquire knowledge of Aged Care Fees and Charges, documentation and legislation
Demonstrated ability to calculate financial arrangements associated with resident admission
Demonstrated ability to maintain records and confidentiality
Excellent team working skills
Must have valid working visa
Current Police Check (or willingness to obtain)
If you are a team player who wants to provide the very best customer service experience, please apply today!

Please note: Moran Health Care Group has an extensive Coronavirus risk management program in force which means that interviews may be conducted by telephone, Zoom or Teams.