Business Innovation Specialist

Business Innovation Specialist

Digi | Shah Alam, 10, MY

Posted a month ago

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Description


Responsibilities:

Analyze business related platforms, tools and customer/sales fronting channels' needs; align and map those needs to Business Division’s ambition & goals
Gather requirements through Voice of Customers; internal stakeholders and external customers
Identify business pain points/problem statements, and define how the target solution should be implemented with ease of UI & UX
Manage product backlog through prioritization of business needs with aim of driving Customer Experience and Revenue generation, whilst mapping out any dependencies and overlapping of other portfolios to optimize investment
Drive overall Go Live Systems from Business Readiness, UAT, Training & Communication, GTM strategy and Users Adoption
Keep abreast on market demands, continuous validation with internal and external customers (pulse check) and manage by utilising statistics (e.g. IM incidents, incoming calls to CCEB etc)


Your Merits:
Minimum 5 years’ experience in managing projects from end-to-end, program management processes and or project coordination
Excellent communication skills plus prompt & proactive in follow-ups with stakeholders
Fast learner, inquisitive and strives to go the extra mile to get the best experience for our customers and stakeholders
Highly analytical with critical problem-solving skills and able to grasp concepts and translate concepts into action plans
Strong stakeholder management skills (key!)
Strong in excel; building business justifications/cases with statistical impact (forecast/projection)
A degree in Business Administration/Management or others related areas